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Easy Doesn’t Mean Good

But this transition will be good for businesses and brand marketers. Why? Because while it’s very difficult to gain access to a consumer’s email address, connecting with them via social networks is quite simple. Indeed, with Facebook’s 400 million members and 100 million daily mobile users, the network enables brands to connect with more customers than ever before–or, as Sandberg explains, “On any given day, you can reach twice as many people in the U.S. as watch American Idol–and that only makes up 30% of our global audience.

Emphasis mine.

If it’s so easy to connect, more people will do it. If it’s so easy, you’ll have every brand competing to “connect” with your prospects. Today we have email overload, tomorrow we’ll (apparently) have connection overload. Especially if it’s so easy.

Here’s the thing.

It’s OK if it’s hard to score your prospect’s contact info. That means it’s hard for your competitors, too.

And, if your prospect doesn’t give it up easily, then just think how powerful a gesture it is when she does finally fork it over? If it’s so hard to get, it sure must be valuable!

“Easy” doesn’t equate to “good” or “valuable.” Remember that when you’re thinking about your lead acquisition.

Overkill?

This is a very interesting and impressive demonstration of technology, but I wonder if Gatorade didn’t drop a pretty penny on over-engineered technology?

As in, what is the difference between those fancy blobs versus combining a few twitter search columns in TweetDeck with a couple good Google alerts flying into your inbox each day?

In something as emotionally driven as blog and social media conversations, I as a marketer see much more value in actually reading the exchanges happening. The dash board overviews don’t give you the real market/customer insights that will take a brand from 98% awesome to 98.5% awesome. You need to get down and dirty if you’re already at Gatorade’s high level.

But it’s still cool to see them not only experimenting, but actually acting on the data they’re getting.

Nice use of Unsubscribe Page

Nice use of an unsbuscribe page by Tiger Direct. So many companies waste the real estate and opportunity to monetize/engage (former) email subscribers.

Just because I exited your newsletter doesn’t mean I’m not interested in your site, products, etc.

A snappy design might catch their attention, but it’s the words that make the real connection. (Inc)

2 ways to do customer support

Says about the same thing without the sorrys and nos. 1st way: sorry, don’t, can’t, sorry. 2nd way: love, very happy, free time, on top, best offer, hope, great day. Tone makes all the difference in the world. Which way would you rather buy from? (SVN)

If more companies thought about customer service this way, fewer companies would (mistakenly) see support as a cost center rather than a profit center.

Your daily quota

What does your daily quota look like?

There are infinite tasks in your business. Which 4 areas are most important to grow your sales?

When you break it down like that, it becomes pretty clear what you must do each day. What are your 4?

If I was starting a web design firm today

I would approach small, high-quality specialty shops with weak websites. Like this or this or this. And I’d offer some online craftsmanship that properly reflects their offline craftsmanship.

These shops deserve a high-class feel to their sites. That’s great for me showing my design prowess.

Their products cost a lot, so their customers have money. Maybe they have money for a website (that costs a lot)?

If generating referrals and a portfolio of interesting stuff is the goal, this is where I might start.

Reality Check

The research is from 2006, but the point is clear: people are getting less connected, not more.

How does your product provide the connections we know they’re yearning for?

Social Media Heroics

Even if you’re a small business, there’s some great insight to be gained from Marla Erwin, Interactive Art Director for Whole Foods Market. Marla was instrumental in creating Whole Foods’ acclaimed social media program and the results have been phenomenal! For example, in the first year, Twitter.com/Wholefoods gained a million Twitter followers. It has now surpassed 1.75 million people. (Social Media Examiner)

(Emphasis NOT mine.) I love how the number of followers somehow makes the account a success. (Was it ever on the suggested user list? We know that skews things but translates little in terms of quality.) So beautifully misleading about what is truly important.

Just as importantly, there is no actual data in this article. Sure, it’s impossible to be wrong if there is nothing to judge, and that’s nice for the writer’s job security… but I fear how many small businessmen read fluff like this and then waste time joining Twitter with no plan in place.

Swiping Works

Turns out, designers swipe from past winners just like us copywriters do. And lo! It works.