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What’s plan B?

Building a website based on Flash is rarely recommended.

Not only is the SEO challenging, but you have to build in contingency plans for ranking in search engines, proper descriptive text in search engines, as well as those pesky surfers with outdated Flash installs…

… the last of which apparently includes me, according to marcustjean.com:

Click the image for a larger version (sorry).

Per their website description, this company “conducts executive searches worldwide for creative opportunities in advertising, communications, and marketing,” so they aren’t rookies to online marketing.

But you woudln’t get that from their site. Even with recently downloaded versions of Chrome and Firefox, my very first experience scoping them out was error messages. The contingency, the link for the html version, doesn’t work, either. 

The more software and plug-in  compatabilities you require, the more prospects will run in to problems and then run away.

So why not just use HTML? Simpler, more agile, and fast.

The only contribution your website design will ever make to sales is losing them. Pick a design that gets out of the way, and let your message do the selling.

(PS If you post a profile or gig on craigslist, make sure your site works. People WILL check it out. That’s how I found this one.)

Data gathering and generational differences

Rusty taught me something cool today.

We were talking about the generational gap in information retrieval methods, and he explained that our generation (those of us in our mid 20’s) sees the internet as our main source of knowledge. This knowledge is both created and shared by all of us together, whether professional or amateur. (Seems about right.)

The generation preceding us, however, grew up where the Encyclopedia Britannica was The Oracle. We even paid for its informational blessings. In that age, information was written by the professionals for the amateurs. It was to be protected; those who held the knowledge, held the power.

The generation after me probably said “internet” as one of their first words. Information is approaching zero costs and complete ubiquity.

Customers will look to the internet more and more to review your product and find your story. We’ll probably trust any reviewer competent enough to write punctuated sentences. Your secrets are no longer safe.

So you have 2 options. Fight a futile battle of controlling your message and marketing, or empower your customers to do it for you.

One more time, but with Feeling

Seth points to a Non-profit manifesto by Sasha Dichter.

Sasha makes a crucial point:

People think that asking for money is all about asking for money.  It is and it isn’t.  Most of the time it is about inspiring someone to see the world the way you do – with the same understanding of the problems and the same vision of how it can be overcome – and convincing them that you and your organization can actually make that vision into a reality.  The resources come second. 

This has everything to do with your copywriting and sales.

You’re never selling the actual product or service; you’re selling the story and feeling the customer gets when they buy from you.

People want to be part of a group and part of something bigger than themselves. It’s rarely about the product and often about the idea. Give them that, and they’ll give you a relationship.

What’s your point?

(My point is that the easiest way to start is to do so with one nugget of intention and build out from there.)

You sit at your desk, staring at the blank page and wondering what to write.

Before the deafening nothingness of the page consumes you, ask yourself, “What’s the point?”

What point are you trying to make with this email?

Write that down and start there.

Usain Bolt runs fast because he does a lot of squats. Therefore if you want to dominate, you should do squats… and I can teach you.

That’s off the top of my head. Here are 3 reasons I’m already pumped about this email:

  1. The Olympics just finished and are still in everyone’s head - grabs attention.
  2. Usain was everywhere in the news and it is human nature to want to dominate just like he did.
  3. His success and derived inspiration easily lends itself to the importance of doing squats, which my product shows you how to do.

And from here, I could easily draw the reader into my reality with a short story, inspire them through Bolt’s dominance, and then tie in my (fake) Squat System and how it will help them do the same.

And that would probably pull very well for me.

When you start, break it down: what’s my main point in this email? Then expand from there. 

(The sentence I started with for this blog post is at the top.)

Gary B. and the 90/10 rule

I was perusing some Gary Bencivenga material today and struck a real diamond.

More email marketers should think about it.

He was talking about how to get your advertising consumed by more people, a task growing in difficulty as we’re bombarded with more and more messages from every direction, and how your advertising message should provide value in and of itself.

So, if I read your ad, do I gain value from that time I just invested reading your message? (Yes, you should be appreciative of those reading your message - even if they don’t buy… yet.)

The Magic Ratio

What Gary said was you should be going 50/50 on your allocation of space between value-add and your actual sales pitch. But that’s for print and more traditional direct response media.

Not for email.

Email, he said, should be more 90/10 - 90% value and 10% pitch. I agree. Subscribers should feel like each message alone is a joy to read, a message from a friend, a source of the same happiness they feel when mom drops a note.

That’s how you build a relationship, a precursor to building a list sustainably valuable in the long run.

This is especially relevant today as our inbox becomes the next great bloodbath of attention-seeking marketers hoping you enjoy their latest project update in between reading your crazy uncle’s travel stories and cousin’s pregnancy.

Email marketing today is vastly misunderstood, even by most of copywriting’s greatest. Thinking of it as a sales letter is exactly the WRONG direction to go when visualizing before you write.

But what, exactly, should your message be looking, feeling, and reading like?

Go to your inbox. Open a message from a friend.

That would be a good place to start studying.

Your 1st Scintillating Sentence

This little nugget gets little air time, but its importance is paramount as more and more copywriters continue to not understand email.

Many (if not all) of the popular email programs now show your readers not only the subject line, but also the 1st line or so of your body text.

This places even more importance on that 1st line of your copy, and gives you more opportunity to draw the reader in. I recommend a short and intriguing statement, either setting the scene or opening a story.

For example:

  • I almost died yesterday.
  • I was in the darkest corner of the theater…
  • It didn’t end the way I’d of guessed…

If you’re using html email you might be boring your readers with “to view images in this email…” statements that automatically show in Gmail (unsure of the others) or other boring, unremarkable drudgery. If you’re using images at the top I hope your alt text is interesting.

Use that 1st line to start the story. It’s human nature to want to finish it, and that means more people reading and more people clicking to your sales page.

Useful next steps

I’m trying to write a work sample/portfolio today using MSFT Word on a Windows machine. As expected, pre-installed templates there are not, so I went perusing their template area by clicking “Templates on Microsoft.com” in the Word sidebar.

After finding a few that might serve my purpose, Microsoft refused download access until I ran some verification programs that ensure my Office version is “genuine.”

Thank you, MSFT, I appreciate your concern. I’m glad this can only be done through IE, too, because switching browsers is really convenient.

After 10 minutes of battle, I’m finally verified (the irony of IE blocking a pop-up from MSFT.com was not lost on me). Lock and load, let’s get this template!

Or not:

You cannot automatically download this template because you do not have Microsoft Word 2007 installed on your computer.

Try the 2007 Microsoft Office system for free
Advanced download options

This template requires Microsoft Word 2007. If you have this version of the product, click Download to proceed. If not, you can download a free trial of the 2007 Microsoft Office system. 

I didn’t think I was using Word 2007, so this wasn’t much of a surprise. What was a surprise was the shit-tastic options they offered as consolation. 

(Also note that I clicked through to this site from my Word program. You’d think they could detect what version I was using and take me right to a page suggesting compatible templates).

As a user trying to customize my Word experience, these are pretty disappointing options.

Instead of only asking me for more money, why not offer a few templates I can use along with the option to upgrade? Having used Pages and its beautiful, free templates, this doesn’t bode well for an upgrade or even continued use of Word at all.

When a customer is trying to enhance and customize their relationship to your product or service, the worst thing to do is offer a dead end. Put suggested links at the bottom of every web page, offer related products on each product summary page, and show next steps to furthering communication permission.

Make it convenient for them, not you, and never force just 1 option.

What’s your (email) story?

The 1st step to your savagely successful email campaign is understanding you can do it the right way.

“Right way”?

Yes. That means your email is appreciated by all, even those who don’t buy from the link you’ve inserted one or more times casually and logically into your story.

I found it ironic that I would receive the following email last night, as I set up this blog. Hailing from Exabytes a hosting company in one of the most unsexy and bland industries out there, it shows that anyone can do this.

It went like this:

Subject: Exabytes - A Simple ‘s’ That Costs Thousands of Dollars.

One day I met my client, Ben to do a presentation for my company products. It was a successful presentation and Ben was showing great interest in the products. Before I left, Ben asked for my name card so he could contact me through email tomorrow. I took out one name card from my name card holder and passed it to Ben before I hastily rushed to another appointment.

2 days later, I checked my mailbox. There was still no feedback from Ben. Wondering the situation, I gave Ben a call.

Me: Hello Mr Ben. It′s xxx from Example Pvt. Ltd. May I know how’s your decision? Would you like to order the product?

Ben: I have ordered it from another company.

Me: Huh!? Aren′t you interested in our product? Is there anything wrong?

Ben: I did send an order request to your email sales@example.com, but I never get any response from you. That′s why I have bought a same product from another company because I am in kind of a hurry to use it, although their price is much more expensive than yours. Even when I tried to browse your website example.com, it was empty.

Me: Mr Ben, my company email address is sales@example.com, example without ′s′, not sales@examples.com. My website is www.example.com, not www.examples.com…

At that moment, I felt like falling down a deep deep pit as I realize that I had just lost a big business which cost me thousands of dollar. I just wish I could get the Ben′s email even if he had sent it to sales@examples.com! closed

This issue could occur not only due to such ’singular’ or ‘plural’ confusion in domain. Similar situation could happen to differences between domain extensions. For instance, sender might send email to recipient@mydomain.net when suppose to send it to recipient @mydomain.com, or send email to recipient @mydomain.com when by right it should be sent to recipient@mydomain.com.my.

The good news is, this issue could be prevented, if you have Domain Aliases.

If you have a primary domain like “mydomain.com” in your Windows Shared Hosting Plan, you could register and define a new domain name “mydomain.net” as an alias to it. As a result, the email sent to the accounts defined on “mydomain.net” will be managed as if it was sent to a “mydomain.com” mail account type. You can manage the emails from two separate domains mail accounts in the same inbox.

Due to the fact that domain names are cheap, it is recommended to buy more TLD (Top Level Domain) types like .net, .org or .info alongside .com and redirect them as domain aliases. With only a few clicks in Windows or Linux Shared Hosting Plan, you can easily create domain aliases which allow your visitors to access the same web site through a number of different addresses!

Also when you get popular over the Internet through a domain name or a trademark reflected in a domain name, the possibility appears that other people take advantage of your popularity benefits too by cyber squatting.

For instance, they can register a domain name similar to yours with the only difference in the TLD type. Then, they could sell it to you with an enormous high price. Or the cyber squatters could gain certain traffic for their websites based on a similar domain name with yours.

A wide selection of domain names from only USD 14.65 / yr !

Exabytes offers Domain Registration service with wide selection of domain extensions to choose, ranging from .com, .net, .org, .biz, .info, .my, and much more, at lowest at only USD 14.65/year!

Register today and add domain aliases to your primary domain!

Not bad!

I stared at this email several different silent moments throughout the day… and eventually succumbed to the intrigue. To my surprise, I found myself drawn into a glorious story of battle, near-death, and finally triumph. I nearly bought another domain right then.

Although this email could have unleashed a stronger close and been better formatted for my non-html desires, this is by far the best pitch I’ve ever received from a technology company.

If someone can pitch domains this creatively and entertainingly, you can probably do the same for your product.

When to learn What

In college, I tried to read many of the classic business books.  I could never finish them.

Late last year as I was getting our new Hookah site and sales copy off the ground, I ripped through Seth Godin’s Permission Marketing and Ben Mack’s Think Two Products ahead, followed shortly by Tim Feriss’ Four Hour Work Week.

I was riveted, and every day scrambled home from the day job to knock out another 8 hours on my own business. 

I pondered what had made the difference. Why couldn’t I finish anything in college, yet rip through these three books in mere days?

In college, I wasn’t learning the right things, from the right people, at the right time. Tom Peters and Good to Great were best-sellers sure, but is that what a college student in a start-up should read?

I didn’t need to know how to keep a team happy; I didn’t have one.

And how to manage change? Every day is a change for a start-up with one product.

What I needed was how to best build and sell shitloads of product to a receptive community that trusts me with their money.

My learning in those early day had been completely untargeted. But once I found relevant material and teachers, I devoured the knowledge at light speed. It inspired and drove me to achieve more, work longer, and feel better about what I was doing.

Best seller lists and classic authors are great sometimes, but finding the right authors at the right time is critical all the time.

Killing with Context: What Email Marketers Should Learn from Thai Tuk Tuk Drivers

One of the unwritten, unadvertised “benefits” to tooling around Asia, like I just did for 7 weeks, is subjecting yourself to the most relentless marketing effort you’ve ever received.

Thank the cunning entrepreneurs some call “tuk tuk drivers.”

Of the many merchants/fuckers I ran into, these are my favorite. Because they’re all about effort.

It doesn’t matter if he’s seen you turn down the previous 4 drivers sitting in front of him, he’s still going to insist you take a ride. To where? No one knows. It’s kind of a shotgun approach: shoot into a big enough crowd and you don’t need to aim.

After a few days of incessantly rejecting such offers, I began wondering if anyone was using a better approach than simply repeating “Tuk tuk?” to every single passerby.

That’s gotta get boring.

On one particularly sunny day in Bangkok I found my man…

Staring at a map while walking down the street, my Argentine friend and I were trying to find the elusive Grand Palace (worth a visit, FTR). As I was about to declare our “lost as hell” status, we walked by a small monument and, pointing to the map, she quipped, “There! Here this is on the map and up right ahead should be the tourist information booth.”

At the mention of this, the tuk tuk driver to our side perked up and insisted, “Information booth? I take you very quick. Very fast. Low price.”

It was about 50 yards to that booth.

But I swear to God I almost took him. Finally, an offer that fits into the context of my life! And not to mention the exceptionally precarious position of a 50 yard walk!

Using his astute observation of our conversation, he fit his offer into my present needs. Had it been further, I would have been compelled to buy.

(Plus, he differentiated himself as well:by pitching a useful destination, not just a ride.)

So…

In what context do your customer avatars exist and what is their major 50 yard problem RIGHT NOW?

How can your next email offer fit into that context and rock their world?

Not sure? Here’s a decent starting point: Kenneth’s USA Today method.