A lawyer on hotels charging extra for internet:
“As far as I am concerned it is one of the most annoying of hotel charges,” said Randall Stempler, a lawyer in Manhattan who travels often on business. The fee is “exorbitant,” he added, considering the time he usually spends logged in to check e-mail or go online. “It should just be built into the rate, like electricity.” (Emphasis mine.)
These hotels could easily include the internet fees in their prices (spreading it across all customers would make it less noticeable, too) and be done with this. Out of sight, out of mind.
How you display your pricing often has a large effect on customer perception and sales. This plays out in the online retail space as well; including shipping in your product price VS separating the 2 often produce very different results.
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