Says about the same thing without the sorrys and nos. 1st way: sorry, don’t, can’t, sorry. 2nd way: love, very happy, free time, on top, best offer, hope, great day. Tone makes all the difference in the world. Which way would you rather buy from? (SVN)
If more companies thought about customer service this way, fewer companies would (mistakenly) see support as a cost center rather than a profit center.